Customer Service

Shipping & Delivery

Earth Wood & Fiber, LLC provides shipping methods from the United States Postal Service and UPS. We also have options to pick the items up in our store with zero shipping charges. The customer has the flexibility to establish which type of shipping method they prefer out of the given available shipment methods upon checkout of their shopping cart. In the event that a product must be shipped via freight or can not be shipped via the methods provided, an Earth Wood & Fiber representative will contact you, the customer immediately. Most orders ship out from Earth Wood and Fiber within 2 business days. Earth Wood & Fiber takes great pride in every shipment and carefully inspects and packages the product securely to ensure it gets to our customers safely. 

Returns & Replacements

Earth Wood & Fiber will issue a cash or credit return within 7 days of receipt in their original packaging and in the case of jewelry, in unworn condition.

Earth Wood & Fiber will issue a CREDIT only return within 8-14 days of receipt in their original packaging and in the case of jewelry, in unworn condition.  After 14 days of receipt Earth Wood & Fiber reserves the right to not accept a return.

  • Credit issued will not include original shipping charges or insurance charges.
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  • Earth Wood & Fiber reserves the right to not accept a return and may require a restocking fee or a repair fee for any returned item that has been altered, damaged, or has been notably used.
  • Please notify Earth Wood & Fiber before returning an item. A Return Authorization number must be issued to the client and or customer requesting a return.
  • The client and/or customer is responsible for returning the item (s) pre-paid and insured to Earth Wood & Fiber.
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  • Special/Custom orders are non-returnable and therefore, non-refundable.
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  • While Earth Wood & Fiber’s policies are firm, we will do everything possible to work with you and to provide you, our valued customer, a safe and positive shopping experience.
Payment
Earth Wood & Fiber Currently takes payment through Mastercard, Visa and the Pay Pal merchant gateway.
Ordering
Ordering may be completed through our website during the check out process. Ordering may also be completed via phone by contacting us at 610-356-9663.
Viewing Orders
Upon checkout Earth Wood & Fiber will email our customers with information regarding the recent order. You may also view order history and information pertaining to an order by logging into your Earth Wood & Fiber user account. If you already have an account with us log in using your username and password that you have created.
Updating Account Information
You may update your account at any time by logging into your Earth Wood & Fiber user account. You may also contact us at 610-356-9663 if you would like any information updated or modified. You may also email us if you are more comfortable with that at contactus@earthwoodfiber.com
Privacy & Security

This Privacy Policy governs the manner in which Earth Wood & Fiber collects, uses, maintains and discloses information collected from users (each, a "User") of the www.earthwoodfiber.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Earth Wood & Fiber.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Earth Wood & Fiber may collect and use Users personal information for the following purposes:

- To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
    We may use feedback you provide to improve our products and services.
- To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Earth Wood & Fiber has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Earth Wood & Fiber
3534 Rhoads Avenue
Newtown Square, PA 19073
610-356-9663
contactus@earthwoodfiber.com